Returns and exchanges
Returns & Exchanges
Need to return or exchange something?
You have 30 days from the date of receiving your item to register your return.
Before you return
Here's a quick checklist before sending your item back.
✅ Item is unused
✅ All tags must be attached
✅ Original packaging
✅ Within 30 days
Items that cannot be returned
Underwear and swimwear cannot be returned due to hygienic reasons.
Used, washed, damaged, or dirty items, items with makeup stains or pet hair, items missing tags, or items not returned in their original packaging may be rejected.
Do you want to exchange?
Exchanges are FREE. You can exchange the item you are returning for a different size or product.
How it works
Register your return as an exchange.
Follow the return instructions you receive via email.
Send the item back to us.
Once we have received your package, you will be sent a gift card equivalent to the value of the item.
Use the gift card to order your desired size or product.
Do you want your money back?
Would you rather have your money back?
How it works
Register your return for a refund.
Follow the return instructions you receive via email.
Send the item back to us.
We receive and check your return.
The refund is processed and returned to the original payment method.
Return Fee
The return fee depends on how many items you are returning.
The return label includes tracking and insurance in case the package is lost in transit.
The original shipping cost is not refunded, and the return fee will be deducted from the refunded amount.
| Number of products | Return Fee |
|---|---|
| 1–4 products | 59 kr |
| 5–8 products | 99 kr |
| 9–11 products | 199 kr |
| 12–15 products | 299 kr |
| Over 15 products | 399 kr |
Important before sending your return
Are you returning the item in its original packaging?
Make sure the original shipping label is removed, covered, or clearly crossed out before sending your return. This helps avoid issues during transit.
❕ Did you receive the message «Registration failed / Contact customer service» after registering?
Don't worry. In some cases, the return may still have been registered. First, check your spam or junk mail folder. If the registration was successful, you may have already received the email with return information there.
Received a wrong or defective item?
Contact us at post@famme.no
Provide your order number and describe the issue.
Need help?
Still have questions? Contact us, and we'll be happy to help. 💙